We strive to provide the very best service possible to our customers and are committed to continuously improving and learning from when things go wrong.
If you would like to provide feedback, including making a complaint, comment or compliment about our services, you can do that:
· Online by completing the following Feedback, Compliment or Complaint form
· In person (for example during a care visit)
· By telephone via the numbers listed below
· By letter to Corserv Care, Western Group Centre, Radnor Road, Scorrier, Redruth, Cornwall, TR16 5EH
· By email to info@corservcare.co.uk
The contact numbers for each of our services are:
Care and Support – 01872 324321
STEPS – 01872 324328
Lifeline and Technology Enabled Care (TEC) – 0300 7900603
Trefula House – 01209 615007
Short Breaks – 01872 270013
Day Opportunities – TBC
Supported Employment – TBC
We take all complaints seriously and aim to deal with them promptly, fairly and sensitively. All complaints will be logged and acknowledged in writing within 3 working days. We aim to complete investigations into complaints and provide a response between 14 to 28 days depending on the complexity of the investigation required. We will keep the complainant updated on any delays and explain the reasons for these whether possible.
Local Government and Social Care Ombudsman
You can contact the Local Government and Social Care Ombudsman (LGSCO) about the care service you receive, whether this is arranged and funded by the local authority or privately. The LGSCO will investigate complaints in a fair and independent way. They will usually only consider complaints once the care provider has been provided with an opportunity to deal with the situation.
The LGSCO can be contacted at:
PO Box 4771, Coventry CV4 0EH
Advice Line: 0300 061 0617
Website: www.lgo.org.uk
Cornwall Council
For care services funded or arranged via the local authority, you can contact the Complaints Manager for Adult Care services directly at:
Cornwall Council, 1st Floor East Wing, New County Hall, Treyew Road, Truro, TR1 3AY
Tel: 01872 326640
Care Quality Commission
For care services regulated by the Care Quality Commission (CQC), you can contact the CQC to provide feedback on care at:
www.cqc.org.uk/give-feedback-on-care
Tel: 03000 616161
Email: enquiries@cqc.org.uk
A copy of our Complaints Policy in full can be found on our website (provide link), including as an Easy Read version.
If you require any further information or support to make a complaint, please contact us at info@corservcare.co.uk or on 01872 324321.
Email: info@corservcare.co.uk
Telephone: See our contact us page
