STEPS Reablement Support - in partnership with the local authority


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Following a referral from a healthcare specialist or local authority, our reablement services base the level of care and support around what is best for you. 

In partnership with local authority and health partners, we provide Reablement support for customers based in their own homes.

Reablement support means we help you to restore previous self-care skills and abilities (or re-learn them in new ways) and enable people to be as independent as possible in the everyday activities that make up their daily lives (e.g. cleaning the house, shopping, or bathing and dressing themselves) rather than having someone (e.g. an informal or formal carer) do things ‘to’ them or ‘for’ them.

"This is what really attracted me to the industry as a whole, working within reablement, enabling individuals to live their own lives, independently." Alex Wilson - Community Care Supervisor for Corserv Care

We will:

  • ensure you are at the centre of your own care and support at all times
  • ensure you have 24/7 support from a dedicated and highly-trained team
  • arrange extra support from local people and services in your community

Our short term reablement care service sits under the brand STEPS.

Our Short Term Enablement Planning Service (STEPS) supports people for a limited period of time after a health or social care crisis at home. We provide temporary support when you’re returning home from hospital and are in need of extra support to get back to your normal life.

What does STEPS do?

We aim to build up your strength and confidence so you can return to your routine at home. You must have an assessment to access STEPS. You may be referred to us by a hospital discharge team, your therapist or another health care professional, or by Cornwall Council Access Team.

Your assessment will look at whether you need help with things like: Care

  • washing
  • dressing
  • bathing
  • showering
  • getting up and going to bed
  • using the toilet or commode and emptying and cleaning the commode
  • preparing meals, a balanced diet or support with a specified diet
  • carrying out primary health care tasks, exercises and mobility practice to regain confidence
  • Identifying local community services to support you in the long term
  • other specific tasks identified in your reablement plan

It will also look at any adjustments or equipment that might help you, including things like fitting a lifeline alarm, using a medication aid or organising a bath seat or perching stool.

What happens after STEPS support ends?

After your support you will probably find that you can manage well on your own or with some support from your family, friends or community services.

If you need more support, talk to us about our Care and Support service.

You can email the STEPS teams on:




Our services are registered with the Care Quality Commission (CQC). The CQC is responsible for checking that any care provided meets essential standards of quality and safety. You can check any of the above services at the UK Care Guide website.

How to register for STEPs?

It is currently not possible for an individual to directly refer to us for our STEPS Reablement service as we require a referral from a Health or Social care professional in order to access this service. However, it is possible to request support directly from Cornwall Council through the link. From here the Council can refer you to a variety of local services available in your community including, where appropriate, to the STEPS teams.

Care Quality Commissions reports

The independent regulator of health and social care in England

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What support is available after STEPS?

Our gold package for TEC includes the Andi Hub which is a smart home solution that tracks the condition of a vulnerable person. The Andi Hub monitors other devices around the users home such as fall detectors to notify you if there are any changes in the routine of a user or an issue. The Andi Hub has the ability to identify problems quickly for faster interventions and preventative care. Find out more about the Andi Hub here.