Contact Us

Get in touch to find out how we can support you:

For general or service enquiries please email info@corservcare.co.uk

For recruitment enquiries please email people@corservcare.co.uk

To contact Proper Job Employment Services email properjob@corservcare.co.uk

To speak to someone on the phone:

You can reach any of our services by dialling 0300 303 2130, then using your telephone keypad to select the appropriate option:

STEPS (Short Term Enablement and Planning Service)

Telephone: 0300 303 2130 then option 1

This service can only answer general enquires between 06:00-09:00 and 17:00-22:30 as this service prioritise calls from our support workers during this time.

Care & Support

Telephone: 0300 303 2130 then option 2

This service can only answer general enquires between 06:00-09:00 and 17:00-22:30 as this service prioritise calls from our support workers during this time.

Proper Job (Supported Employment)

Telephone: 0300 303 2130 then option 3

Lifeline

Telephone: 0300 303 2130 then option 4

Day Opportunities

Telephone: 0300 303 2130 then option 5

Corserv Care Finance Team

Telephone: 0300 303 2130 then option 7

The People Team

Telephone: 0300 303 2130 then option 8

Respite Services

Lowena, Truro

Telephone: 0300 303 2130, option 6 then option 1

The Bungalow, Penzance

Telephone: 0300 303 2130, option 6 then option 2

Tregarn & Chy Koes, St Austell

Telephone: 0300 303 2130, option 6 then option 3

or complete the form below...

How to provide feedback or make a complaint

We strive to provide the very best service possible to our customers and are committed to continuously improving and learning from when things go wrong.

If you would like to provide feedback, including making a complaint, comment or compliment about our services, you can do that:

• Online using the contact form above
• In person (for example during a care visit)
• By telephone via the numbers listed above
• By letter to Corserv Care, Western Group Centre, Radnor Road, Scorrier, Redruth, Cornwall, TR16 5EH
• By email to info@corservcare.co.uk

How we handle complaints

We take all complaints seriously and aim to deal with them promptly, fairly and sensitively. All complaints will be logged and acknowledged in writing within 3 working days. We aim to complete investigations into complaints and provide a response between 14 to 28 days depending on the complexity of the investigation required. We will keep the complainant updated on any delays and explain the reasons for these whether possible.

Who else can I contact?

Local Government and Social Care Ombudsman

You can contact the Local Government and Social Care Ombudsman (LGSCO) about the care service you receive, whether this is arranged and funded by the local authority or privately. The LGSCO will investigate complaints in a fair and independent way. They will usually only consider complaints once the care provider has been provided with an opportunity to deal with the situation.

The LGSCO can be contacted at:
PO Box 4771, Coventry CV4 0EH

Advice Line: 0300 061 0617

www.lgo.org.uk

Cornwall Council

For care services funded or arranged via the local authority, you can contact the Complaints Manager for Adult Care services directly at:

Cornwall Council, 1st Floor East Wing, New County Hall, Treyew Road, Truro, TR1 3AY

Tel: 01872 326640

CQC

For care services regulated by the Care Quality Commission (CQC), you can contact the CQC to provide feedback on care at:

Tel: 03000 616161

Email: enquiries@cqc.org.uk

www.cqc.org.uk/give-feedback-on-care